Answer the questions then check your answers (which immediately follow). Be sure you finish the questions before looking at the answers.
- What are the three main functions for staff in the provider’s office?
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Answer 1 Any order (3 of them): Assist in the treatment of patients; maintain a professional atmosphere which presents to the public a good image of the provider; bill and collect the provider’s money in a professional manner
- When a new patient comes in, what are the steps for registration?
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Answer 2 Any order (6 of them) Fill out intake form; copy insurance card, call insurance company, copy driver’s license, check registration form for completeness; check phone book to verify
- Why does the insurance information need to be verified?
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Answer 3 To make sure the policy is in effect and to check the plan (benefits)
- Why is all of the information in 2 and 3 required?
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Answer 4 To get all the information possible which prevents incorrect insurance filings, to allow collection procedures to proceed appropriately, to bill to a correct address and responsible party
- Why is the statement of financial responsibility on the intake form?
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Answer 5 The guarantor agrees to have the insurance company pay any benefits directly to the provider, allows the medical information (which is sensitive information) to be provided to a payer or related party, agrees to pay any fees for collection and agrees to pay interest on any unpaid balances
- Why is a witness necessary
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Answer 6 In a formal collection process, the patient (guarantor) may deny that s/he ever agreed to pay the costs of collection, or interest, etc., and may even deny the form was signed by them
- List two types of services the hospital would bill
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Answer 7 (2 of them) Outpatient and inpatient
- List 6 types of outpatient services
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Answer 8 Any order (6 of them): Emergency room, laboratory work, radiology, short-stay surgery, observation, labor, delivery, cardiology
- List three types of facilities which may bill in or outpatient services
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Answer 9 Any order (3 of them): Freestanding clinic, urgent care, surgical center, medical center (hospital), hospice, nursing home, alcohol treatment center, industrial clinic, mental health
- What kinds of charges are typical on an inpatient record?
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Answer 10 Any of: Room charges, tests and procedures, drugs, supplies
SCORING: There are 25 answers. Take your total number of correct answers and divide by 25 to get your score.
If you missed more than two questions, review the chapters.